An Open Letter to the Owners and Management of Rain Uptown

To Whom it May Concern:

I will not be returning to Rain Uptown ever, and will publicize this fact through Urban Spoon, Open Table, www.doctorpopeye.com, and any other available media outlets unless something is done to right the egregious wrongs visited upon me at the hands of your restaurant staff.

Below you will find a summary of my past two experiences at your restaurant.

My first experience at Rain Uptown:
I came in, was seated, ordered mussels followed by a Greek salad. The mussels were delicious and everything was going great until the salad came out. Greek salad was supposed to come with a balsamic vinaigrette, but this was plainly not on the salad. When I asked my waitress politely she informed me that I was wrong, and that there was in fact dressing on the salad. There was not. After I insisted, she brought me oil and balsamic vinegar to MAKE MY OWN SALAD DRESSING.

My second experience at Rain Uptown:
I arrived at 7:00 on the dot and was told there would be a 15-30 minute wait. I agreed to this and went to the bar. 45 minutes later I was seated. I waited an additional 10 minutes for any service. I ordered. I watched baskets of bread being served to adjacent table who already had their entrées. Not a scrap of food found my table until 8:25, when my seared tuna appetizer arrived. My waitress acted surprised when I complained. I flagged down a hostess and asked to speak to a manager. I never heard from either the hostess or a manager again all night. by 9:00 when I had finally finished the chicken curry pasta, which did taste amazing, I had had it. I asked a waiter to get me a manager, which he didn’t. He suggested I speak to him instead. I calmly made it plain that I was dissatisfied and that I will not be back to this restaurant unless corrections are made. He took down my phone number saying that a member of management would be in touch with me that night or the next day. It has now been sixteen days and I have had no response.

Personally, I would suppose that the reason I never got to speak to a manager is that the management is so embarrassed by the way in which the restaurant is operated that they do not want their faces to be seen in public. Obviously no one at Rain Uptown takes any pride in their work.
If you can think of a way to demonstrate that you value your customers, let me know. I welcome the opportunity to give a shining review of the ways in which you’ve corrected your errors, but until then I will take every opportunity to warn people about the horrendous flaws in your restaurant.

Sincerely,
James D. Perl
Outraged Patron

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~ by doctorpopeye on May 31, 2011.